Spa Etiquette

Booking Your Treatment

To book a treatment call us on 0207 373 7763 or visit online at to request your appointment. We request an e-mail address and mobile number so that we can send you a confirmation & reminder of your appointment. A credit card will also be requested to guarantee your appointment.

To cancel or postpone

Should you wish to reschedule or cancel your appointment, please let us know at least 12 hours in advance of your appointment. Should the appointment not be cancelled ahead of time there will be a 50% charge for the treatments scheduled.

What to wear

There is no need for special clothing, as we provide our clients with comfortable robes, slippers and towels. You will have access to a personal locker. We do ask that you keep your jewellery at home, as we cannot be held responsible for lost or stolen items.

When to arrive

Please try to arrive at least 30 minutes before your appointment time if you would like to take advantage of our herbal steam and sauna rooms. If you arrive late to your appointment we may not be able to extent your treatment time as a courtesy for guests scheduled after you.

After your experience

It is important to take some time to relax after your treatment, as some therapies can have a profound effect on your energy levels. Guests will be offered herbal teas, biscuits and purified water as they relax after their appointment.

Gift Vouchers

If you would like to give a special treat, consider our Sabai Gift Vouchers which are available for both services and products.

Multi Vouchers

Enjoy the health and relaxation benefits of regular massage treatments with our Multi Vouchers. These shareable vouchers give you access to the spa services at a discounted rate.